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According to Merrill Lynch, worldwide e-commerce
revenues are likely to approach $1.4 trillion by the end of 2003. However,
the exponential growth of e- commerce has not been matched by an equally
aggressive shift toward improved online customer care. A recent E-Commerce
Times survey of 50 e-commerce retail sites did not find any that qualified
for "excellent" – or even "good" – ratings in customer service. This
state of affairs contributes to the abandonment of shopping carts.
But the help of e-commerce any customer get the facility like
this-
1.Increase customer satisfaction and loyalty by meeting customers’ needs
on the first point of contact.
2.Raise Web site traffic "eyeballs" and "stickiness" and increase sales
by creating a new avenue for up- and cross-selling.
3.Create a competitive advantage by providing a superior continuum of
services to customers.
4.Boost organizational efficiency by helping to create a contact center
that fuses traditional call centers with the Web.
This types of thinking born the concepts of on-line shopping for better
customer care.
The Internet is revolutionizing how we do our shopping. Thousands of
companies, large and small, are racing to set up online stores. Companies
that have retail outlets just down the street from where you live now
offer specials and coupons online. Manufacturers that used to sell just
to stores, now sell directly to you online. Brand-new online-only companies
operate with no physical storefronts and little or no inventory and
pass much of the savings on to you. And stores all over the world are
just a click away. This new way of shopping provides you with and enormous
choice of products, as well as a vast variety of detailed information
to help you make the right
decisions about everything from books to cars, from clothes to real
estate--even money.
Also, thanks to the heated competition for your business, the situation
keeps improving to your benefit. Selling online is a new experience
for these companies, just as shopping online is for you. Most online
stores are still learning how to attract visitors to their Web sites
and how to turn the visitors into buyers. They are trying every imaginable
innovation to get your attention, win your trust, earn your loyalty,
and get your sales dollars. What one store sells for profit, another
may sell for less than cost or even give away as an incentive for you
to "join" or to buy something else. Once you learn your way around the
online shopping world, you should be able to
quickly find the products you want--even rare ones--and at prices that
you'd probably never see in the physical world.
some attractive shopping sites are:
www.shopping.com
www.bizrate.com
www.ebay.com
shopping.msn.com
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